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Godox Flash Repairs
 

Godox Flash Repair Policy Terms & Conditions.

We service US customers only.

Please make sure you understand these Terms & Conditions before completing the Godox Flash Repair Service Form.

This is only repair service. Please contact the original seller for warranty service.

We provide service only for the following models:
Godox AD200 / Flashpoint eVOLV 200 / Cheetah CL-200X
Godox AD360 / Flashpoint Streaklight 360 / Cheetah CL-360
Godox AD360II / Flashpoint Streaklight 360 TTL / Cheetah CL-360X (Nikon and Canon versions only)
Godox AD600B / Godox AD600BM / Flashpoint Xplor 600 (TTL and non-TTL)

Repair Process

  • Complete the Godox Flash Repair Request Form
  • Not all products or problems can be repaired. Do not send anything in for repair until you have received an RMA#.
  • We will generally do an assessment by phone, email or video chat to isolate the problem and determine if repairs are possible.
  • After this determination has been made, we will issue the RMA# and provide an address where the items can be shipped.
  • Once an RMA# is issued, items must be postmarked within 14 days of that date.
  • We will also tell you which accessories need to be included in order to complete the repairs.
  • Please do not ship any other items because we cannot guarantee that unnecessary items will be returned to you.
  • You are responsible for ensuring that we receive the equipment, please ship via a method that provides a tracking number.
  • Keep the tracking number for your records

    • Repair Costs
    We will contact you and provide a quote before proceeding with any repairs.
    If you give permission to do the repairs, all charges must be pre-paid before the repairs are done.
    If you decide not to do the repairs, you are responsible for the return shipping charges if you want the product returned.


    Repair Warranty

    60 days warranty Parts and Labor on the repair work.(Shipping is not included)

    Complete the following form to begin the process.

    Click here to complete the Godox Flash Repair Service Form

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    Repairs
     

    Repair Policy Terms & Conditions

    Please make sure you understand these Terms & Conditions before completing the Repair Service Form.

    CheetahStand is able to do repairs on CheetahStand and CheetahLight branded products.
    In addition, we can do repairs on select Godox, Flashpoint and Neewer branded lights.

    This service is for out-of-warranty products only. Refer to our     Warranty Service if your product is under warranty.

    Repair Process

  • Complete the Repair Request Form
  • Not all products or problems can be repaired. Do not send anything in for repair until you have received an RMA#.
  • We will generally do an assessment by phone, email or video chat to isolate the problem and determine if repairs are possible.
  • After this determination has been made, we will issue the RMA# and provide an address where the items can be shipped.
  • Once an RMA# is issued, items must be postmarked within 14 days of that date.
  • We will also tell you which accessories need to be included in order to complete the repairs.
  • Please do not ship any other items because we cannot guarantee that unnecessary items will be returned to you.
  • You are responsible for ensuring that we receive the equipment, please ship via a method that provides a tracking number.
  • Keep the tracking number for your records

    • Repair Costs
    We will contact you and provide a quote before proceeding with any repairs.
    If you give permission to do the repairs, all charges must be pre-paid before the repairs are done.
    If you decide not to do the repairs, you are responsible for the return shipping charges if you want the product returned.


    Repair Warranty 

    60 days warranty Parts and Labor on the repair work.(Shipping is not included)

    Complete the following form to begin the process.

    Click here to complete the Repair Service Form

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    End of Repair Policy Terms & Conditions
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    Returns
     

    Return Policy Terms & Conditions

    Please make sure you understand these Terms & Conditions before completing the Return Form.


    Return requests must be made within 20 days from the day you received the product.
    We cannot process your return without the invoice number.
    We do not accept returns on items that have been used and are not in salable condition. No refund will be issued.

    Costs that may be deducted from your refund
    For unopened/unused item, we will issue 100% refund for the item. We will not refund any shipping fees.
    When returning an item that was shipped for free, we will subtract our original shipping cost from the refund.
    For opened/used items there is a 20% restocking fee.
    Customer is responsible for the cost to ship the item back to CheetahStand.

    Return Process (Note: All items returned for a refund must include an RMA number.)
    Please fill out the RMA form below and we will reply with an RMA number within 3 business days.
    After you complete the RMA form, we will email you the address where the product needs to be shipped, along with the RMA#.
    After you receive the RMA #, please return the item(s) back to us with the RMA # included (both outside and inside the return package).
    The return must be postmarked within 7 days from the date the RMA# was issued.
    Returned items without the RMA # inside the box will not be accepted.
    You must use a shipping method that supplies a tracking number.
    Please keep your return tracking info for your records. We are not responsible for returns that were lost in the mail.

    Exchanges
    We do not offer exchanges. You can return products within the allotted time period and purchase other products separately.

    Click here to fill out the RMA Form

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    Tech Support
      If you have technical questions regarding the Cheetah Light, the fastest way to get answer is by joining our CheetahStand Facebook user group. This is safe place for people to ask questions, seek critique, and to learn without being belittled. Join now by clicking the button below:



    If for any reason you need to contact us directly regarding technical problem, please use the form below:
    Note: This form is only for technical support questions. If you need to ask about product availability/other non technical questions, please use this contact us form.

    Click here to fill out the Tech Support Form

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    Warranty Service
     

    Please make sure you understand these Terms & Conditions before completing the Warranty Service Service Form.

    As of January 1, 2018, all products made by CheetahStand have 1 year warranty against manufacturer’s defects from the date of purchase. Items sold before January 1, 2018 carry a 6 month warranty.

    The warranty does not cover normal wear and tear, excessive abuse or misuse. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person.

    For warranty service, the customer pays the shipping back to us. When the warranty service is complete, we will pay for the shipping back to you.

    All warranty service must include an RMA number. Please fill out the RMA form and we will reply with an RMA number within 3 business days. You will need to include the RMA number in the package when you ship back to us..

    Please keep your return tracking info for your own record. We are not responsible for returns that were lost in the mail.

    After you receive the RMA #, please return the item(s) back to us with the RMA # included (both outside and inside the return package) postmarked within 10 business days to the following address:

    Cheetahstand
    4425 Mcewen Road
    Dallas,Texas 75244

    Return warranty service without the RMA # inside the box will not be accepted.

    You have read and understand our warranty service policy.  Please click the link below:


    Click here to fill out the Warranty Service Form
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