Repairs

Repair Policy Terms & Conditions

Please make sure you understand these Terms & Conditions before completing the Repair Service Form.

CheetahStand is able to do repairs on CheetahStand and CheetahLight branded products.
In addition, we can do repairs on select Godox, Flashpoint and Neewer branded lights.

This service is for out-of-warranty products only. Refer to our
Warranty Service if your product is under warranty.

Repair Process

  • Complete the Repair Request Form
  • Not all products or problems can be repaired. Do not send anything in for repair until you have received an RMA#.
  • We will generally do an assessment by phone, email or video chat to isolate the problem and determine if repairs are possible.
  • After this determination has been made, we will issue the RMA# and provide an address where the items can be shipped.
  • Once an RMA# is issued, items must be postmarked within 14 days of that date.
  • We will also tell you which accessories need to be included in order to complete the repairs.
  • Please do not ship any other items because we cannot guarantee that unnecessary items will be returned to you.
  • You are responsible for ensuring that we receive the equipment, please ship via a method that provides a tracking number.
  • Keep the tracking number for your records

  • Repair Costs
    We will contact you and provide a quote before proceeding with any repairs.
    If you give permission to do the repairs, all charges must be pre-paid before the repairs are done.
    If you decide not to do the repairs, you are responsible for the return shipping charges if you want the product returned.

    Complete the following form to begin the process.

    Click here to complete the Repair Service Form

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