Return requests must be made within 20 days from the day you received the product. We cannot process your return without the invoice number. We do not accept returns on items that have been used and are not in salable condition. No refund will be issued. Costs that may be deducted from your refund For unopened/unused item, we will issue 100% refund for the item. We will not refund any shipping fees. When returning an item that was shipped for free, we will subtract our original shipping cost from the refund. For opened/used items there is a 20% restocking fee. Customer is responsible for the cost to ship the item back to CheetahStand.
Return Process (Note: All items returned for a refund must include an RMA number.) Please fill out the RMA form below and we will reply with an RMA number within 3 business days. After you complete the RMA form, we will email you the address where the product needs to be shipped, along with the RMA#. After you receive the RMA #, please return the item(s) back to us with the RMA # included (both outside and inside the return package). The return must be postmarked within 10 business days from the date the RMA# was issued. Returned items without the RMA # inside the box will not be accepted. You must use a shipping method that supplies a tracking number. Please keep your return tracking info for your records. We are not responsible for returns that were lost in the mail.
Exchanges We do not offer exchanges. You can return products within the allotted time period and purchase other products separately.
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